There's this clipboard nurse upstairs who is out to get me. She has been trying to find ANY reason to "counsel" me (this is when management meets with you and your union rep to have a nice talk about how much you suck). First she wanted to counsel me because I was "late." Yeah, I swiped in at 11:33 am three times last month, and not 11:27 am. Late my ass. Oh, and there was the time I got a complaint letter about how mean I was--from the patient who hit me. Whatever. Oh, and the woman who complained that I pressed the stethoscope to her chest too hard.
Fortunately, our nurse manager is great and runs interference, and I haven't had to do it.
So the other day, she comes racing triumphantly downstairs, waving a letter and looking for me. Someone had written an email to administration about an encounter we had had. She hands it to my manager, and asks for me to be called over "because we need to talk about this--this is the THIRD letter we've received about GuitarGirl!"
My manager reads through the email and calls me over, laughing. He asks the clipboard nurse if she read the letter all the way through. She starts looking uncomfortable. He hands it to me.
Although the letter started out rather humorlessly with "I am writing to address an incident in room [number] of your Emergency Department on [date]," this was not a complaint. This was a letter effusively thanking me for my "Herculean efforts" (that's a direct quote) in disimpacting a young lady's badly impacted colon after the resident was unable to do it. The writer complimented me on my sense of humor and the way with which I put the patient and her partner at ease in a difficult, painful, and embarrassing situation.
I remember this incident. This poor young woman had been in a car accident and had had multiple surgeries on her leg in the last few weeks, necessitating lots of narcotic pain medications, which had backed her up something awful. I skillfully birthed a load of poop out of her butt (I remember saying, "OK, it's kind of like popping a big, poopy zit!"). After the initial blockage was out, a torrent of poop followed and actually flew off the stretcher and hit the wall behind the bed (fortunately the med student who was assisting me and I were well out of the way). Needless to say, it was smelly and messy, but I quickly cleaned up and put the woman and her partner at ease.
As we read the email, the manager and I started laughing--and so did the clipboard nurse, although it seemed she was reluctant to admit that this was not a complaint, it was a good letter!
Of course, she had to find something to chastise me about: at some point in the letter, the writer quoted me as having used the word "shit." She mentioned that that language isn't appropriate in the workplace.
I can't win.
Wednesday, March 31, 2010
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13 comments:
So, this is the end result of all the work to professionalize nursing? You get a never-touches-a-patient back office "clipboard nurse" who chastises you for saying "shit"?
I can think of someone who should, but unfortunately won't, go in the next round of downsizing.
Wow. You must be really awesome to warrant this kind of fuckery. And I mean that sincerely.
I love that she hadn't even read the letter! Can't you just imagine the initial joy she felt? "Ooooo...I have her now!"
I agree with Dreaming Tree - she made an ass out of herself by not even reading the letter first. What an idiot (the clipboard nurse, not you). I'm not in the healthcare field, but there's nothing, in my opinion, than a good nurse - when I, as a patient, have to explain some embarrasing problem to a nurse, and she can NOT make me feel like an idiot (like you can, apparently!) - that's a good nurse. Keep up the good work!
and that should have been "BETTER than a good nurse." Speaking of making an ass of yourself. Duh.
What an idiot. She was totally out to get you. She must have saw the letter and immediately thought that it was some kind of complaint, therefore kicking the gears in her head to thinking that this will be the day when she finally gets you! Well, har har sucker. GuitarGirl ROCKS!
F her and the clipboard she rode in on! She is trying to justify her position, what is she, in QA? Maybe she needs an impaction removed.
My feeling is, if you dont get a complaint once and a while, you aren't working very hard or doing a very good job.
You sound like a great nurse and anyone would be lucky to have you care for them.
GG:
I'd be really tempted to say to Clipboard Nurse, "Oh, well, as Ms. X says, "shit" (with fingers in air for quotes) happens.
I use that line all the time with some of my people who are incontinent. It does happen. Let's just deal with it and get it taken care of.
That is all.
CN needs a stint in rehab to get over her shit-phobia, but then again, she's probably more than casually acquainted with it in her line of work.
You go, girl!
We had an "educator" who loved to review charts and then pull you aside and point out all the i's not dotted and t's not crossed. One day she pulled me aside three times for not checking off some little bs box. She told me she just wanted me to be the best that I can be.
It's funny how she's not there anymore.
Good grief. Do you report directly to CN? If not, then it sounds like this lady needs to be counseled on how to mind her own f-ing business and focus on the quality of her own work.
I love this. Clipboard nurse needs to relax a bit--and learn to read through things.
Why, oh why do you have to put up with this bullshit, may I ask? Only once have I worked in an area with several idiots who couldn't WAIT to complain about my breathing, time it took me to pee, and the like. I boogied on out of there fast...about 8 weeks before the lead tormenter got canned. Bad Karma time!
Pattie, RN
Why are the morons always running the show?
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