of people complaining to management about me.
Once a woman complained to my manager that I was racist, because I
triaged three sick elderly men (78, with severe dyspnea; 80, with
chest pain; and 85, syncope with a head laceration and altered mental
status) before her mildly sick 12-year-old son. The funny thing about
it was that all of them were the same race.
Then there was the insane retired nurse who wrote a complaint that I
was mean to her...after she hit me several times as I was trying to
help her to a bed.
All of these I can understand, to a point. People are feeling sick and
worried, and they're not at their best, and are unable to see past
their own needs at that moment.
But the latest one took the cake. I was summoned into a meeting with
management to discuss a complaint they had received about me.
When listening to the patient's lungs in triage, I "pressed the
stethoscope into her chest too hard and in a forceful way" that made
the patient uncomfortable.