Apparently.
We had a very busy evening last night. People were being packed in like sardines, many were very sick, and there were people waiting outside for hours upon hours. I had EIGHT SKIJILLION patients.
And then the husband of one of them comes over and says, "Excuse me, I don't think it's right."
"What's not right sir?"
"My wife has to share a spot with some other lady, and I don't think it's right. She needs to be moved to another room."
I blinked at him. All around, people were in stretchers in the hallway, doctors rushing around, the asthma chair area was packed with people in seats we had dragged in from the waiting room, alarm bells going off. It was chaos. The man's wife was in a room with a little old lady who had been moaning in pain, but who had stopped and drifted to sleep after I gave her some medication. No stinky wounds, no poop dripping on the floor, no urine-stained reeking bedclothes.
"Sir, it's very busy today, and unfortunately, the ambulances haven't stopped coming. There are quite a few people sharing their rooms. I'm sorry it's that way, but it has to be like this for now."
"We pay good money to this hospital, and I think she should have her own room."
"I do too, but right now it's not possible. I'm sorry."
He huffed away. The woman's roommate was pulled out of the room for a CT scan, and when she returned, the transport tech notified me that he couldn't get the stretcher back in the room. I went over to see what was wrong. The husband had moved his wife's stretcher to the middle of the spot, and had barricaded them in with three chairs piled high with her stuff.
"I'm sorry, we have to move you folks over a little bit, and remove some of these chairs so this lady can come back to her spot," I said as sweetly as I could.
"But she left! This is our spot now!"
I took a deep breath. "Listen to me. I have explained to you that for now, you will have to share a place with this woman. It is not acceptable to block the space with your things or to move the bed over. Please let me move it back."
Of course, now the inevitable: "I think you have a bad attitude, Nurse. Who is your supervisor? I need to speak with your supervisor." I wearily pointed him out, about 20 feet away, amusedly watching the situation.
Of course, he got an earful. Later our manager came up to me and said, winking, "You know, apparently you're snippy! I'm going to have to put that in your permanent record!"
Friday, March 13, 2009
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18 comments:
I knew it. I could just tell in your writing. You're definitely 'apparently snippy'. You should see someone about that...
;)
One thing I like about working in A&E(ER) is it gives me the chance to every now and then point someone to the door and say "if you are not happy then go". I am named Grumpy for a reason. Usually I AM the supervisor. Press Ganey?? never heard of it!!
I sometimes feel that if the patients are not complaining about you you are doing something wrong.
Reminds me of someone... let's see what was her name...
Ah yes..
Tip. Tip, the Bartender...
GET IT?
WHY is it when other people are rude WE are the ones that have the attitude???
UGH!
Aw hells no.
1.Would it have been possible for them to be moved into another room next to a patient with projectile vomiting?
2.Was his wife there because she was constipated?
I'd remind him the H stands for Hospital, not Hilton.
p.s. Try not to be so snippy next time...lol.
I think we should form a SNIPPY nurses club (AKA we don't give a shit what you say, go sit the hell down).
I think SNIPPY is a few levels higher than SNARKY. Come to think of it, SNIPPY is much better than BITCHY, and lighter than OBSEQUIOUS.
Personally, my favorite is ZIPPY:
(Smile, look at them dead on and say, "Are you still having this conversation with me?" then walk away!)
aww Jeez,you were a hell of a lot nicer than I would have been,I tend to look,blinking at them like I cannot believe they asked me that and walk away.
That is a lot of patients
I'm not a nurse, just enjoy your blog - what is WRONG with people? Last time I had to go to the ER, there was a woman there with a projectile vomiting child - now, I was really sick too, but I got her a basin and some paper towels (this was in the waiting room) to try and help. I guess the old "we're all in this together" sentiment is gone from mankind. How sad. I give you so much credit for dealing with people and staying as pleasant as possible!!
The nerve!
Well, at least you are not "huffy".
Thanks I needed this today. Patient complaint addressed first 60 seconds I walked into work. Of course patient was so sweet and really easy to care for. It was the family that was the complainers and to make matters worse appently she works somewhere in the hospital. Goody. I'll get to see her again. Jeez. Cut me some slack people. Noone died! I didn't roll my eyes or pretend my phone was ringing while you were all going off and causing such a commotion! I calmly said,"It's time for some peace and quiet". Apparently some people just can't handle the truth. Nursing sure can suck sometimes. I am a little miffed or should I say snippy right now.
Did you hear of that new drug, Snippinol? It cures nurse snippiness.
Just kidding. You're a great nurse.
My low tolerance for stupid people is why I couldn't be a nurse and why I'm in private business. I really would have told them "We have plenty of room on the CURB outside and security would be glad to get you there."
OMG...too funny! You are snippy yet they are plain obnoxious! Some people are incredible!
Yep, I have never been accused of being "snippy", lol!!
Hi! Nice to meet you. I am a Med-Surg Nurse. You have got to come over and read my post from a few days ago (well, a rant, really).
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