Tuesday, March 25, 2008

sniff, sniff...is something burning?

Oh, that's just me. Burning out.

In the past month, I haven't taken care of an actual patient. Nope. I've been doing triage, ambulance triage, and I've been in charge. Twelve hours a day. Oh wait, I lied. I DID take care of a patient once...a few weeks ago...when I relieved a nurse in a patient area for an hour. So in the last month, I've done one hour of patient care.

Contrary to what some think, I enjoy taking care of people who are sick. I like assessing them and discussing their care with the doctor and making them more comfortable, and possibly, helping them to get well. I like being able to intervene to stop their diseases from getting worse or killing them. I like educating them about how to keep themselves well.

I also like triage and ambulance triage, but in moderation. These are two very hard jobs.

In triage, you decide who is sick NOW and who can wait, and sometimes it is not as straightforward as it seems. You have to look at someone, and figure out...hmmm...is this cold pneumonia? Can this person be seen in fast track and sent right home? Is this baby likely to go south in the next half hour or so? You also see TONS of not-sick people who believe they are dying, and who will harass you at every possible interval: "Why he went back and not me? I was here first! I vomited! ONE TIME! Why you call this an emergency room! This is an emergency!" OR "Nurse, my daughter cut her lip and was bleeding! I KNOW it seems to have stopped, and I KNOW you called plastics to come look at it, but I don't understand WHY she can't go inside and lie down! She is OBVIOUSLY in severe discomfort!" (and the child is romping around the ER, cute as a button, coloring in a coloring book.)

It makes you lose faith in humanity.

When you do ambulance triage, you greet every ambulance that comes in, quickly assess the patient and listen to EMS's information, decide if the patient needs a cardiac bed or not, get the patient to the bed, finish your assessment, and then go type it up, put the patient in the tracking system, distribute the printed triage to the doctors (alerting them to any serious emergencies), and report on the patient to the nurse. There is a LOT of literal running around. Sometimes you get backed up on busy days. And if it happens to be a day when the director of emergency medicine is there, woe is you! This person, who is the doctor version of a clipboard nurse, decides that "Bedside triage is BEST!" and just orders EMTs to stuff patients in any available bed. Without telling you or the charge nurse what he is doing. So you have to scuttle around, trying to figure out who hasn't been triaged yet, trying to find the EMTs or paramedics for each patient (god forbid they should stay by the bedside until you get there), and move patients around to beds that are appropriate for them. And you PRAY you didn't miss some little old lady whose EMTs left because someone else signed their paperwork. Oh, and on busy days, the other nurses HATE you because you are bringing in an endless stream of patients to them. Joy.

I won't even go into being a charge nurse. It's just all of the above, plus dealing with the clipboard nurses and doctors from upstairs, and settling staff disputes, and more.

Sometimes triage and ambulance triage are a nice break. You don't have to commit to anyone and you get to see a lot of interesting things. When you do triage, you get to sit in a chair. But do either of those things every day you come to work for a month? Some nurses like it. I don't. I'm getting stale and burned out. My nursing skills are suffering. My time management skills are suffering. And I don't like to complain to the charge nurse when I don't like my assignment, because it puts a burden on her to move things around. So I'm going to the ED's director of nursing and gently pointing out that the ICU has lots of vacancies for nurses who enjoy patient care, and if I don't start taking care of more patients down here, then I'll start doing it up there.

12 comments:

jenkatt said...

When burnt out comes, it comes hard.Unfortunatly management usually only looks at numbers and skills, not the people that they represent. So do what you have to for your own sanity.

Gary said...

"So you have to scuttle around, trying to figure out who hasn't been triaged yet, trying to find the EMTs or paramedics for each patient (god forbid they should stay by the bedside until you get there), and move patients around to beds that are appropriate for them."

It's not our fault that your EM director is a moron. Believe it or not, we actually have other calls to go to. At least in our system, the dispatchers are constantly calling on the radio looking for units to clear.

That whole thing some hospitals have about "not signing for the patient"? It's BS. You own the patient once the patient is within 250 yards of your hospital.

We have our own cleaning and documenting to do as well.

GuitarGirlRN said...

Gary--

I'm not down on EMS, believe me. I think you guys do a great job! I just need you to tell me what's up with your patient, especially when that patient doesn't come with nursing home paperwork or family members. I'm aware that you have other things to do. Believe me, I'm fully aware that we're the only hospital in the area that NEVER goes on diversion (seriously--we went twice in the last five years) and that you have to get back out there to get more patients to us. I was just giving an example of how difficult it is (not because of you, please note) to be an ambulance triage nurse.

See? this is an example of what I get for 12 hours at a time when in charge or on ambulance triage. EEEVRYone has a complaint.

GAH!

Gary said...

LOL! OK, I retract my comments. Well, not the one about the ED director being a moron.

Usually it's a resident that does that sort of stupid thing, but every once in a while, an attending does it to. I've reminded more than one doctor that the triage system is designed to achieve a purpose and their making decisions without consulting with the nursing staff screws up that system.

That's when I'm not reminding residents that they are temporary help and the nurses run the ED, not them.

Assuming you're in a teaching hospital you might want to keep this line handy for dealing with residents.

"May I remind you doctor that this is teaching hospital for doctors and not nurses."

girlvet said...

I completely understand. I used to work triage and charge all the time, but not lately. Taking care of patient is actually a relief and a lot less stressful...

mojitogirl said...

GG

The name of the game is variety. If I knew I was going to be stuck in triage for 12 hours, I would dread going to work, too. The fun of this is that you get to do soooo many different things in the course of your day. Sometimes even the outcome is good. Triage is so formulaic, like an assembly line.

I don't blame you for holding out for real patient care.

Since our ED is so small, we kind of all rotate through Triage, so anyone who's not busy grabs the front, or checks in the EMS patient. So it breaks up the monotony of the back. But just the thought of being the dedicated Triage RN......BLECCCHHH!

And don't think the grass is really greener on the other side. In ICU, you'll drown in paperwork, sometimes at the expense of patient care. In my experience, the unit I've found that best fulfills our need for speed and quality patient care is PACU. It's democratic like the ED (you get whatever's coming through the door), you stabilize, you let them go and NEXT..... It's a great combination of critical care and quick judgement skills.............and you get to sit down and give undivided attention to your patient!!

MOJO

GuitarGirlRN said...

Mojo--

Yeah, I was thinking about PACU; when I was in nursing school and we got to pick a rotation, I always picked PACU. I really enjoyed taking care of people as they come out of surgery, being able to wake them up, medicate them for pain, intervene when they weren't doing so well; and even maybe get some good results.

Hmmm...wonder if there are any openings...

Coldhearted said...

I couldn't do what you do. Sick people annoy me. Especially when they aren't really sick.

Anonymous said...

GuitarGirl...

I know you're tired, but I wanted to tell you something that hopefully will make you feel a little better. I work as an ACNP in a Level I ED, and I just wanted you to know that your blog often brightens my day. Sometimes I share your sadness, while other days I find myself motivated by your inspirational stories. Almost always, I find something in your stories that reminds me of why I chose to work as a nurse in emergency medicine.

So you're not only helping your patients, you're also helping your fellow nurses to heal as well.

Best wishes, and keep up the good work. ;-)

Brian

GuitarGirlRN said...

Brian,

Thanks for the kind words! that was very nice to hear.

I'm interested in what you do as an ACNP in an ED--I'm finishing up my BSN and am considering grad school; I think an NP degree is in my future, and I'm picking the brains of anyone who has one.

Please feel free to email me at the address in the sidebar; I'd love to chat a little bit about your career path if you're open to it.

Thanks,

GG

Anonymous said...

Email sent.

Brian

DisappearingJohn said...

I'm with whoever said "variety is the key"...

We have a nurse who just celebrated 50 years of being a nurse, all with our hospital. She ONLY works triage, every day. I think I would go stark-raving mad...

The same can be said of only working in one place anywhere... Even a week in a row in trauma can wear on you, or cardiac, or fast track, you name it!